Privacy policy

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Privacy Statement

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: If you give us permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at fxtremestore@gmail.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at fxtremestore@gmail.com

P A Y M E N T S

What payment methods do you accept?
1. Single payment credit/debit card (Visa, Mastercard, American Express). 2. Payment with Kueski Pay. 3. Pay Pal
What to do if my payment was declined?
- Place the order again. The main order may not have been generated. - Use another card. - Pay using another payment method.
How do I request an invoice for my purchase?
Contact fxtremestore@gmail.com with your order number to generate your invoice.

I N V E N T O R Y

Are the products original?
All items are original, each item comes with its tag and authenticity hologram.
How to find product care instructions?
Care instructions are found on the label of each product, and we provide a small care recommendation with every product.
Where can I find a size guide?
You can request it by mail and/or through our customer service channels to get the size guide for each product.

D E L I V E R I E S

Do you deliver nationwide?
We deliver throughout the US
How do I change my purchase details after placing my order?
Any changes to your data (personal information, address, and/or contact number) must be made as soon as possible, as once your order has been sent, it cannot be modified. To make the change, the user must contact fxtremestore@gmail.com or the chat on our page and provide the following information: Full name of the buyer, email, order number, and new data to consider. If you wish to update your order information once it has been shipped, it will not be possible to do so.
What is the delivery time?
Our free delivery time for orders is 2 to 5 business days. Express shipping has an extra cost and takes 1-3 business days.
Did you not receive a confirmation for your order?
In case you do not receive confirmation of your product by email (check Spam), please contact fxtremestore@gmail.com or our chat channels (WhatsApp, Instagram). To follow up on your order, you must provide your full name, email, and order number.

C H A N G E S

Can I make changes once I have received my purchase?
Once you receive your product, you have a 14-day limit to make any changes and you will have to pay $ 10.00 DLS for the return label.
How to exchange a product?
In case you request a product exchange, please contact fxtremestore@gmail.com or our chat channels (WhatsApp, Instagram). To follow up on your exchange, you must provide your full name, email address, and order number.

P R O B L E M S

What should I do if an item is missing from my order?
We deliver throughout the US.
Can I cancel an order once it's placed?
You can cancel an order before it has been shipped. Once your shipping label with a tracking number has been generated, you will no longer be able to cancel it.
What should I do if I received the wrong item?
In case you received a different item than requested, please contact fxtremestore@gmail.com or our chat channels (WhatsApp, Instagram). For follow-up, you must provide your full name, email, evidence of the product you received, and your order number.