1. Single payment credit/debit card (Visa, Mastercard, American Express). 2. Payment with Kueski Pay. 3. Pay Pal
What to do if my payment was declined?
- Place the order again. The main order may not have been generated. - Use another card. - Pay using another payment method.
How do I request an invoice for my purchase?
Contact fxtremestore@gmail.com with your order number to generate your invoice.
I N V E N T O R Y
Are the products original?
All items are original, each item comes with its tag and authenticity hologram.
How to find product care instructions?
Care instructions are found on the label of each product, and we provide a small care recommendation with every product.
Where can I find a size guide?
You can request it by mail and/or through our customer service channels to get the size guide for each product.
D E L I V E R I E S
Do you deliver nationwide?
We deliver throughout the US
How do I change my purchase details after placing my order?
Any changes to your data (personal information, address, and/or contact number) must be made as soon as possible, as once your order has been sent, it cannot be modified. To make the change, the user must contact fxtremestore@gmail.com or the chat on our page and provide the following information: Full name of the buyer, email, order number, and new data to consider. If you wish to update your order information once it has been shipped, it will not be possible to do so.
What is the delivery time?
Our free delivery time for orders is 2 to 5 business days. Express shipping has an extra cost and takes 1-3 business days.
Did you not receive a confirmation for your order?
In case you do not receive confirmation of your product by email (check Spam), please contact fxtremestore@gmail.com or our chat channels (WhatsApp, Instagram). To follow up on your order, you must provide your full name, email, and order number.
C H A N G E S
Can I make changes once I have received my purchase?
Once you receive your product, you have a 14-day limit to make any changes and you will have to pay $ 10.00 DLS for the return label.
How to exchange a product?
In case you request a product exchange, please contact fxtremestore@gmail.com or our chat channels (WhatsApp, Instagram). To follow up on your exchange, you must provide your full name, email address, and order number.
P R O B L E M S
What should I do if an item is missing from my order?
We deliver throughout the US.
Can I cancel an order once it's placed?
You can cancel an order before it has been shipped. Once your shipping label with a tracking number has been generated, you will no longer be able to cancel it.
What should I do if I received the wrong item?
In case you received a different item than requested, please contact fxtremestore@gmail.com or our chat channels (WhatsApp, Instagram). For follow-up, you must provide your full name, email, evidence of the product you received, and your order number.
